At Sahara Strategic Partners, we are deeply committed to building trust and delivering measurable value in every client relationship. We understand that investing in consulting and strategic management services requires confidence, clarity, and accountability. For this reason, our Refund and Returns Policy has been carefully designed to provide full transparency on how we handle refund requests, client concerns, and potential disputes.
Our services are primarily digital, strategic, and advisory in nature. Each project is tailored to the specific goals, challenges, and circumstances of our clients. Unlike physical goods, which can be returned in their original condition, consulting services involve customized research, intellectual output, and expert recommendations developed exclusively for each engagement. Because of this, completed services are not typically eligible for return once delivered. However, we recognize the importance of fairness and professional responsibility, and we have established clear guidelines for situations where adjustments or partial refunds may be considered.
- Nature of Services
All consulting, strategic planning, and advisory services provided by Sahara Strategic Partners are digital and intangible. They involve intellectual expertise, business analysis, and tailored solutions, which are created specifically for your organization. As such, once the agreed scope of work has been delivered, services cannot be “returned” in the traditional sense. - Refund Eligibility
While delivered services are normally non-refundable, exceptions may apply if a client believes the results provided differ significantly from the scope agreed at the beginning of the project. In such cases, clients may submit a formal request for review within seven (7) business days of delivery. Requests received after this period may not be considered, as strategies and consulting solutions are time-sensitive in nature. - Case Review Process
When a refund or correction request is submitted, our support team conducts a thorough review. This includes revisiting the original agreement, objectives, and deliverables, and comparing them with the final results provided. We carefully evaluate whether an error, omission, or misalignment occurred on our side. If such issues are confirmed, we commit to addressing them fairly and responsibly. - Possible Resolutions
In cases where corrective action is justified, Sahara Strategic Partners may offer one of the following solutions:
– A partial refund of the service fee, based on the scope of the work completed.
– A credit balance that can be applied to future services within the company.
– A revised or improved solution, which may include additional consulting sessions, updated documentation, or refined strategic recommendations at no extra charge. - Processing and Timelines
Refunds or credits, when approved, are typically processed within 14 business days. Clients will be informed of the resolution and any applicable timelines throughout the process to ensure complete transparency. - Commitment to Clients
We treat every request with fairness, professionalism, and confidentiality. Our goal is not only to resolve individual concerns but also to strengthen long-term partnerships. At Sahara Strategic Partners, client satisfaction, mutual trust, and business continuity are always our highest priorities. - Global Orientation
As a company that works with clients worldwide, we are mindful of different jurisdictions, cultures, and expectations. While our policy is designed to be clear and consistent, we are always open to dialogue and will adapt communication and solutions to meet the needs of international partners.
If you have any questions, concerns, or requests regarding this Refund and Returns Policy, we encourage you to contact our support team directly. Every inquiry is treated seriously and with the respect it deserves, as we believe that strong partnerships are built on openness, accountability, and a shared vision for success.
